Emergency Maintenance

If you have a serious problem after hours, phone the Resident Manager. If he/she is not available, leave a detailed message and then call (780) 474-5706 for emergency repairs. This telephone is monitored after hours and your call will be directed to homeEd maintenance personnel who will be able to respond. This telephone number is intended for reporting such maintenance emergencies as a power or heat system failure, sewer backup, flooding or an elevator breakdown.

You can learn more about your responsibilities in maintaining your rental unit and what to do in case of emergency by referring to the Maintaining Your Unit section of your Tenant Handbook.

Use 9-1-1 to save a life…report a fire…stop a crime. 9-1-1 is the right number to call in an emergency when a prompt response is needed.  The person who answers your 9-1-1 call is a trained dispatcher. He or she will ask questions to determine what kind of help you need…Medical…Fire…or Police.  Be prepared to state the nature of the emergency, and please answer all the questions. Answering questions does not delay response. While on the phone with the call taker, EMERGENCY help is being dispatched. 
As they ask their questions, keep your answers as short and direct as possible.  

Questions could include:

  • What happened? 
  • What is the location? 
  • Where are you calling from? 
  • What is your name? 
  • What is your phone number? 

Staying on the line, if asked to do so, will NOT delay help from responding units. If it is possible and does not compromise your safety, do not hang up the phone until the 9-1-1 call taker says it is okay to hang up.
You can learn more about what to do in case of emergency by referring to the Safety and Security section of your Tenant Handbook. This section has tips to help you prepare for emergencies. 

Ambulance 

If you, or someone you are with, is experiencing a medical problem which could requires immediate medical attention or could be life threatening, call 9-1-1 immediately.    

Fire

If a fire occurs in your unit, evacuate to safety, activate the fire alarm, and call 9-1-1
If you hear a fire alarm, always leave the building right away. Follow your fire escape plan. If a fire starts, don’t try and put it out unless it is small and manageable and you are certain that you can handle it. Use a fire extinguisher to fight a fire only if you are not in danger...and if the fire is limited to a small area.
Don’t waste time getting dressed or packing any personal belongings.
Shout "FIRE" to alert all other tenants if you should see a fire, or smell smoke or gas. 
Never re-enter your home until the fire department confirms that it is safe to do so.

Police 

If your safety, or someone else’s safety, is at risk, call 9-1-1 immediately. If you observe suspected criminal activity, do not attempt to intervene. Phone 9-1-1 immediately.