As previously advised, we have suspended all non-essential maintenance repairs that require entry into occupied units. However, we do have some additional information to pass on to you:

  • We ask that you DO NOT flush Kleenex, wipes, paper towels, etc. Only toilet paper is designed to break apart. Everything else is NOT plumbing friendly.
  • If you are uncertain about the severity of your maintenance concern, please contact your site manager directly for clarification.
  • When our maintenance staff are responding to your unit to conduct an essential repair, we would prefer that you NOT be at home. If this is not possible due to self-isolation or any other reason, we require all occupants of the unit to be in a separate and closed room as the repair work is being performed. This is NOT negotiable. 
  • This precaution is being undertaken to protect our tenants and staff. Failure to comply will result in the repair not being conducted.

We are committed to the service of our homeEd resident communities and encourage you to contact your resident manager or property manager with any concerns you may have. We are here to help.

Kind regards,