Frequently Asked Questions

Get answers to any questions you may have about being a HomeEd tenant.

How do I contact HomeEd?

You can call one phone number for all of your requests and questions, 24 hours a day, 7 days a week. For whatever you need, call us at (780) 474-5706.

A customer service representative is standing by to field or direct your call to the right person on our team. You can also email or visit to learn more.

Where is the closest HomeEd office to me?

Community Offices

We have established regional site offices to make it easier for you to pick up or drop off information as necessary. Currently, our offices are open by appointment only. Please click here to view a list of properties that each Community Office serves. 

Office Locations:

Corporate Office

11604 145 Street NW, Edmonton, Alberta T5M 1V8

South & Central Community Office

750 Lakewood Road North NW, Edmonton, Alberta T6K 3Z8

North Community Office

375 Hooper Crescent NW Edmonton, Alberta T5A 4L9

West Community Office

18413 97a Avenue NW Edmonton, Alberta T5T 3L6



Does HomeEd provide emergency housing?

HomeEd does not provide emergency housing. If you are experiencing a housing emergency, please contact these local Emergency Accommodation providers, or call 211.

How is tenant eligibility determined?

HomeEd is committed to preserving a safe and welcoming community through a thorough application process. A tenant’s eligibility is based on an assessment of their:

  • references from past landlords
  • income level
  • credit history
  • criminal history
  • unit size suitability for household

Does HomeEd allow pets?

Pets are allowed in apartment and townhome units provided their owner receives prior approval from HomeEd and complies with the terms of our lease agreement and Resident Handbook related to pets.

Tenants with service dogs or Emotional Support Animals in any may apply for an accommodation request across all forms of housing. 

Please see section 4 of our Resident Handbook for information on Pet Requirements and limitations.

Where can I find additional supports regarding Financial or Social Services Resources?

Please view our Supports Are Available list for a catalogue of potential resources outside of HomeEd that may be able to help you in your situation.

How do I share any concerns I have?

You can call our phone line anytime at 780-474-5706 to report a concern or email it to

A manager will review your concern and respond back to you as soon as possible and will escalate to our executive team as necessary.


Become a HomeEd tenant

Start your journey toward finding a high-quality and budget-friendly home.